UPDATE: Nurosym have now resolved the issueI am prepared to accept that the slow/poor initial response to me was an unfortunate lapse on their part (not helped by 'Nurobot' appearing to be a poor implementation of AI) and they appear genuinely contrite and were more than willing and able to rapidly resolve the issue once they (human beings) had engagedNurosym will I trust now work to ensure that they meet their own published standard of responding to issues within a few hours ... and also work to improve the Nurobot whose implementation lets down the customer service standards of the company (AI needs managing and implementing properly if it is to enhance, not detract, from customer service)
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