I bought a Nurosym device and needed to contact support. The main issue has been response time and clarity. I initially received automated replies saying someone would get back to me within 5 hours, but after 24+ hours and three attempts I still hadn’t heard from a person. I also couldn’t find a direct phone contact option.A further frustration was that I repeatedly received bot/AI responses. I even wrote asking not to be contacted by AI, and the replies still appeared to be AI-written (and I was told it was a bot/AI). When you’re anxious and trying to resolve something important, that lack of a clear human route is not reassuring.Delivery communication was also poor. I was told the device would be dispatched within 3 days and that I’d receive a tracking number, but by day 4 I had no tracking information. At nearly £600, that level of uncertainty is not acceptable.What made me particularly anxious was receiving repeated messages saying my device would not be sent unless I completed a form. I completed it three times and then received another reminder on day 3.Update (Friday, 13 Feb 2026): The device did arrive, but I did not receive any dispatch notification or tracking alert beforehand, and I’m still unclear why the “form not completed” messages continued.Support have since emailed to apologise, extended my trial period to 60 days, and offered a £50 Amazon voucher.For now I’m leaving this at 2 stars based on the support and delivery communication issues. If the device makes a meaningful difference and feels worth the cost — and if support response times are reliably improved going forward, with a clear human support route — I’m open to revising the rating after I’ve had a fair chance to trial it.The device itself is straightforward to use.
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