I regret purchasing the Nurosym device. It is a very expensive product, and based on the marketing and positive reviews, I expected professional quality and reliable customer support. Unfortunately, my experience has been extremely disappointing.Within one week, the device stopped working. When I contacted customer support, I initially received only automated responses. After several attempts, someone eventually replied and sent a replacement earpiece — even though the issue was clearly with the main device itself. As expected, this did not resolve the problem.When I tried to follow up again, my emails were returned as undelivered. At this point, I have no functioning device and no clear way to communicate with the company.For a product positioned as a premium, medical-grade device, this level of after-sales support is unacceptable.I would appreciate a proper response from the company here, including a clear explanation of how this issue will be resolved — whether through repair, replacement of the main unit, or a refund.Until then, I cannot recommend this product. Re: Order #65161
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