I called to pause my membership due to the government shutdown. I’m a federal employee who is furloughed. I noticed the charge go through the first morning of the shutdown which felt like bad timing since I didn’t know when I’d be getting paid again. Although I doubted my payment would be reversed I figured I’d give it a shot. When I called and was connected with Courtney from customer service. Courtney was extremely kind, empathetic and professional. She told me she was in fact able to void or reverse the charge and also offered to pause/cancel my membership for the time being. I was blown away by Courtney and Nutrafol’s willingness to cancel the charge. A lot of subscription services are not as accommodating once the payment is processed. I was so impressed and told a few of my friends about what a great company Nutrafol is and how the companies courtesy helped ease some of the stress and pressure I was feeling. Courtney also sent me a lovely gift box of goodies, which was a complete surprise and really boosted my mood during an otherwise tumultuous time :)I am so impressed with Nutrafol’s customer service and grateful for the grace I was afforded. I’ll definitely continue to tell anyone who will listen about what a great company Nutrafol is to work with.
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The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within.
