I ordered on September 28, received tracking information the next day. They use some delivery company called ACI-Logistics, clearly a low bid contractor. Tracking shows no movement since it was received at their facility two days after the order was placed. Nutrafol apparently only reviews claims 7 days after the last tracking update. Got two copies of the same email from someone else in the company saying something different. Customer Service is horrible. Most places would have sent out a new order, but I guess they're not interested in retaining business.
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