After not receiving my Nutrafol product (under almost a month later) and the poor customer service I received, I decided to write a one star review on Trustpilot dated July 16, 2025. Nutrafol replied with this statement, "Hi Karen, We are so sorry to hear of your recent customer experience and we'd love to make it up to you. Please reach out to Nutrafol so that we can follow up and work together for an adequate solution." END QUOTEI subsequently wrote to Nutrafol (as Nutrafol suggested) and this is the response I received from Nutrafol.Jul 23, 2025, 5:59 PM EDTHi Karen, Thank you for reaching out. We’re happy to help with your inquiry. We want to thank you for taking the time to share your feedback with us. Insights like yours are invaluable in helping us continuously improve and provide our customers with the best support possible. Please don't hesitate to reach out with any further questions or concerns - We're always happy to help. Have a great day.--NutrafolCustomer Experience AgentKeep Growing.Nutrafol's response certainly does not indicate a desire to make it right. Will not be ordering any products from Nutrafol in the future! Done!!! There are so many other good products on the market!!!
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The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within.
