I’m very disappointed with the service I received from Nutrigenic.I initially placed an order on their website, but shortly after I was moving to a new address, so I cancelled that order and placed a new one with my correct, updated address clearly provided.Despite this, Nutrigenic still sent the delivery to my old address where I no longer live. The next day a friend contacted me saying there was a package delivered to his address. Neither of us knew what it was. I drove there to collect it and discovered it was the prep food from Nutrigenic. Unfortunately the meals had been sitting outside of a fridge for almost 24 hours, so I didn’t feel safe eating them.I contacted their support team through their website explaining that my order had been sent to the wrong address even though I had clearly provided the new one when placing the order. I wasn’t trying to make a big issue out of it — mistakes happen — I simply asked if they could send future deliveries to the correct address.However, I received no response at all. I also tried contacting them through WhatsApp and again received no reply.Today another delivery was sent… and once again to my old address. At this point I cancelled all future orders. I have lost over £100, as the 7 meals I paid for had to be thrown away, and I even had to drive to another address to collect a delivery that was unusable.Poor communication and repeated mistakes with something as basic as a delivery address is very frustrating, especially when dealing with perishable food. I expected much better customer service and support. Unfortunately, based on my experience, I cannot recommend this company.
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At NutriGenic, we are committed to transforming the meal delivery experience with a focus on excellence and innovation. Our mission is to provide a culinary journey unlike any other, offering exquisitely crafted, premium quality meals developed by renowned executive chefs in the culinary world. Every dish is a testament to our dedication to exceptional taste and utmost nutritional care. We meticulously craft each meal to meet specific dietary and fitness needs, harnessing the power of advanced analytics and the expertise of qualified nutritionists and fitness professionals to support our customers' wellness goals. With a focus on culinary artistry and nutritional precision, we are reshaping the way people experience and enjoy convenient, high-quality dining, one meal at a time.See more
