After receiving half of my first order I went online to cancel my subscription as Nutrigenic states you can cancel anytime but I was forced in to second week and there was no option to cancel from date I needed. I tried contacted customer service but had no answer even if they state they get back to you in 24 hours. I even tried live chats through WhatsApp that they have on their website and only got replay to use email supports which they don't replay to. Now I been charged for second week this morning for service I don't need. I'm moving away and food will be delivered to a door where no one live anymore. There is no option to change delivery address on your account too so I wasn't even able to get this delivered to someone who could be able to use all 14 meals that I been charged for. AVOID at any cost there is way more better companies that do care about their customers!I did contacted my bank for refund and UK customer Law for their actions on this. Finally they came back to me but haven't helped at all. They delivered 4 meals out of 14 from my week 2 order that I wanted to cancel and 10 meals will go to waste. Well spend over £100. Avoid at any cost!!!
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At NutriGenic, we are committed to transforming the meal delivery experience with a focus on excellence and innovation. Our mission is to provide a culinary journey unlike any other, offering exquisitely crafted, premium quality meals developed by renowned executive chefs in the culinary world. Every dish is a testament to our dedication to exceptional taste and utmost nutritional care. We meticulously craft each meal to meet specific dietary and fitness needs, harnessing the power of advanced analytics and the expertise of qualified nutritionists and fitness professionals to support our customers' wellness goals. With a focus on culinary artistry and nutritional precision, we are reshaping the way people experience and enjoy convenient, high-quality dining, one meal at a time.See more
