Rubbish! I've been a patient there since about 2006-2007, happy with their service until yesterday: £190 for my biannual routine check and hygiene!! I got back home feeling like I had been robbed. 6 months earlier the same treatment cost me £145, which was already expensive anyway. And yesterday was just the cherry on the cake. The receptionist doesn't have any customer services skills at all as they don't listen and, in fact, they are very clever in customer servicing you with false empathy while simply interested in taking the money off you and "suggesting" subscribing on a £24/month instead so "you can avoid that next time". How did they justify the steep charges? Within 6 months they had yet another increase in general prices, plus the "support" for PPE that burdens the patients (that's 100% unfair, if you ask me) and, the best, some odd £40 only for an application of fluoride varnish, this last item I was blamed for as "I should have asked while on the dentist chair about the cost". For a bit of paste!?! So, x-ray which they charge £10 are cheaper than a tiny quantity of paste?!! As I didn't get any satisfaction face-to-face, neither from my follow up phone call on my way back home, trying to bring to their attention once again that £190 was close to extortion, then a no reply to my follow up email (possibly deleted, instead of raising it with the owners), I've decided to use public reviews and make everyone aware of my experience. Unfortunately, the lowest is 1-star but please do consider this as a zero-star review. When asked to give me a breakdown of the charges, there was, as I have recently experienced with them, loads of mumbling in the explanation, vague and fast talking so that, in the end, one gives up and, frustrated, just ends up paying.The other thing that has driven me away is that new policy they have which forces you to pay a deposit when booking with them. Again, tried to explain that I never had to do that and it doesn't really make sense because it's not like I'm booking a haircut or a restaurant so that I don't show up. If I call a dentist that means I need that appointment so, unless I die, it's very unlikely I won't be there on the day and the deposit is a very bad customer experience because of that. "You've never paid deposit?!!! Really??!! How did that happen?!!" (ed.: possibly because I was a patient before you time?!) "I know, it's the system, it's annoying, but I cannot reserve your place if you don't pay the deposit." As per my email to them, again with no response in 24 hours, I will no longer use their service which is a shame as, indeed, the quality is very good otherwise I would not have returned for 13+ years. I did announce that over the phone too, the only thing I was told was "I'm sorry to hear that. Goodbye". A recommendation to everybody, make sure you get a clear list of charges before even thinking about using their services, ideally in writing.
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NW1 Dental Care: Trusted, Comprehensive Dental Services in NW1 London
Welcome to NW1 Dental Care, your premier dental practice located in the heart of NW1 London. Our skilled team of professionals offers high-quality dental care designed to meet the needs of every patient. Whether you are looking for a routine check-up, cosmetic treatments, or more advanced restorative procedures, we have a wide range of services to ensure your smile stays healthy and radiant.
Comprehensive Dental Treatments in NW1
At NW1 Dental Care, we specialize in a variety of dental treatments to help you achieve optimal oral health. Our services include:
General Dentistry: Routine exams, cleanings, fillings, and preventive care to maintain your oral health.
Cosmetic Dentistry: Teeth whitening, veneers, and smile makeovers to enhance the appearance of your smile.
Restorative Dentistry: Crowns, bridges, and dental implants to restore damaged or missing teeth.
Orthodontics: Clear aligners (like Invisalign) and traditional braces to straighten teeth and improve bite alignment.
Emergency Dental Care: Fast and effective treatment for dental emergencies, including toothaches and trauma.
Pediatric Dentistry: Specialized care for young patients to ensure healthy smiles from an early age.
Why Choose NW1 Dental Care?
Experienced & Caring Team: Our dental professionals are highly trained and compassionate, offering personalized care for every patient.
State-of-the-Art Technology: We use the latest dental technology to ensure precise treatments with minimal discomfort.
Convenient Location: Easily accessible for residents in NW1, Camden, and surrounding areas.
Flexible Payment Options: We offer a variety of payment methods and financing plans, ensuring dental care is affordable for everyone.
Book Your Appointment Today
At NW1 Dental Care, your oral health is our priority. We aim to provide you with a comfortable, stress-free experience while delivering the highest standard of care. Whether you need a simple cleaning or complex dental surgery, we’re here to help.
Contact us today to schedule an appointment or to learn more about our comprehensive dental services in NW1 London. Let us help you achieve the smile you've always dreamed of!See more
