nxmodels.com

3.8
3.8 Based on 121 reviews

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Troy Cooper
Absolutely horrible customer service.

Unresponsive to emails. Ordered December 9th 2024 - it is now January 13th 2025 and still no items. Order keeps getting pushed back via "tracking number" as well. I made 3 orders with them (missing items from one order and the other two have not arrived) and here we are over a month and not even one single email from them after I've reached out THREE times. Absolutely horrible. They even turned off reviews on their site. EDIT: It is now March 1st and still nothing. I did get items from a missing order, but the two other orders have not been updated since January 12 2025. Brianna said she was working on locating the package with USPS. I'm sure this is going to be a lost cause. Will bump it up to 2 stars since she made an effort to reach out - that counts for something.

2
Date of experience: Jan 12, 2025

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