I mistakenly placed an order for late pm, rather than late am. I turned to the Ocado Help Hub to rectify the situation. Two members of the team, a gentleman (whose name I didn't catch) and a lady, A.. Between the two of them, the depot was contacted, who, in turn, contacted the driver. Instead of our order arriving between 11.00 & 11.59pm, it was delivered at 9.20pm, a much more civilised time! We are most grateful to A. and her male colleague for turning an embarrassing mess into a much-needed delivery of groceries. Their can-do, reassuring approach put our minds at rest, just what good customer care is all about.
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Tired of supermarket stress? We're the world's dedicated online supermarket, committed to unbeatable choice, unrivalled service, and reassuringly good value. Enjoy easy grocery deliveries. Contact us: 0345 656 1234, WhatsApp 07458 154 453, ocado@ocado.com. Follow us on all social media channels.
