I shopped on Ocado via topcashback, and the £1.44 cashback tracked immediately. But 3 days ago it was declined by Ocado. I contacted them to ask why. First they said "we are not aware of any cashback offers from them.". When I gave them the link and pointed out there was no other way that topcashback could have got my ocado order number and order amount if not from them, they then said "Im [sic] afraid that this is something that we dont [dic] deal with as a company, and you need to go back to Topcashback".
Well that is not quite how it works. Topcashback works as a co-operation between TopCashback and the retailer, and the retailer needs to feed the appropriate information to TopCashback.
All very frustrating and a waste of time - more than the actual cashback was worth.
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