Packed items so badly that if it weren't for the fact that the manufacturers use good quality and robust materials, I would have lost all of my packaged drinks.
Every single oat drink in one carrier, together with a large jar of coffee and a couple of other items. So heavy that the driver could barely pass it across the doorstep to me.
Have complained about this now for over 5 years. You are correct in thinking I must be a moron to keep on dealing with such an appalling firm .. perhaps I am?
They have the products that I like/need, whereas others don't, but is it all worth it when I get treated in such a demeaning way.
They know where the issues lie, but they take no action to stop them; in fact they are getting worse and will soon be at the point where they will be destroying my food and drink as they did so a few years back.
I never thought I'd be agreeing with those who say; "If I could give Zero stars", but that's how low they have sunk.
If you have reached this far and are thinking of shopping with Ocado .... DON'T!
For my part; it's time to involve Citizen's Advice and then Trading Standards to see if the courts will take this matter on.
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