I genuinely dislike having to write this negative review. I was delighted to make this my new home and I am usually the type of person who stays quiet and accepts a sub-par experience just to avoid making a scene. However, the level of incompetence I have experienced here has forced my hand. I would gladly delete this and write a positive review if the management actually improved, but for now, consider this a warning.I wish I had taken the existing reviews of Occu seriously before being a tenant here. I assumed people were just exaggerating or being unreasonable. I was wrong. Please, do not make the same mistake I did.The Property:The only positive part of my experience has been the leasing agent, who is really nice and does the job of ten people. The apartments themselves are great, but the build quality can be poor. The windows and doors are not properly sealed. Even when closed, there is a constant whistling wind noise. If you open a window, the draft through the front door sounds like an aztec death whistle. This is easily fixable but still a disappointment.The Communication (or lack thereof):The main issue is the total lack of communication. I’ve had elderly landlords living miles away who were more responsive and professional than this entire "rental platform."No Electricity: I have been asking for a simple meter reading for two weeks via email and have been ignored. The phone number provided is "not available." Because I can’t get this data, I cannot set up my account and am living with restricted power.The App: I wanted to log a maintenance ticket, but I can’t even log in because they failed to send the account activation link they promised eight days ago.Total Incompetence: It is currently April 8th, yet their automated email response still says they are "away for the Easter holidays" and will return on April 7th. They haven't even bothered to update their out-of-office message, which shows a staggering level of laziness and incompetence.Lease Issues:I have lived here for a week and still haven't received my final lease agreement. They are using "new March tenancy laws" as an excuse, as if a large agency shouldn't have been prepared for legislative changes. I hate to think of conspiracy theories, but at this point it feels deliberate, as if they are in talks with their lawyers to figure out ways to sneak in weird rules.Weaponized Incompetence:I no longer think these are "human errors." It feels like weaponized incompetence. I suspect they are withholding my meter reading because of a deal with a high-cost provider (PrePayPower) to force tenants into expensive contracts. By law, tenants have a right to choose their own supplier. By withholding the reading for a week, Occu is obstructing my legal right to switch to a more affordable provider. Denying a tenant the information needed to secure heat and light is a fundamental failure of their Duty of Care.I am now stuck here for a year, and I am genuinely dreading what "schemes" they will pull next or what will happen when it eventually comes time to move out. I would not write this review if someone other than the lease agent would finally communicate with me and treat me like a human. Think twice before signing a lease here.
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Occu is a leasing and property management company. Our mission is to create renting experiences that are easy, flexible and support our residents’ lifestyles without defining or hindering them.
