I had an extremely disappointing experience with Occu at Shanganagh Castle. After arriving early for my viewing, I waited over an hour, only to find the apartment was occupied by another man who had been instructed by Occu to temporarily move into my assigned unit due to flooding issues in his own apartment. What made matters worse is that he never introduced himself or explained; he hid behind a door both times we visited, which made the entire situation feel extremely suspicious and uncomfortable. After I emailed my concerns, one of their staff representative kindly responded with an update. However, I replied that I was no longer interested as I wasn't feeling safe, especially as a woman living by herself. Immediately, I received a call from her manager in Occu, Stephanie, who called me afterward. Stephanie initially apologized, but once I made it clear I was no longer interested due to lack of trust and safety, her tone immediately changed. She became very defensive, saying everyone makes human errors. In doing so, she revealed that the apartments have serious issues with water leaks and drainage and this confirmed all the bad reviews that they have with this complex, since the man was placed there due to flooding in his own unit. This lack of transparency left me with zero trust in their ability to manage quality or safety. Despite her initial apology, Stephanie remained dismissive, rude, and failed to take responsibility, making it clear she did not care about the rest of my concerns. If this is how they treat clients and handle trust, I strongly urge others to proceed with extreme caution.
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Occu is a leasing and property management company. Our mission is to create renting experiences that are easy, flexible and support our residents’ lifestyles without defining or hindering them.
