My experience with Occu has been a nightmare of administrative incompetence and "ghosting." If you are a tenant who expects professional communication or a fair move-out process, look elsewhere.1. Broken Finance Systems: I tried for over a week to pay my final pro rata rent before moving. Despite multiple emails, their app was never fixed. They expect you to "just trust them" while their own systems fail to work for months at a time.2. Deposit Games: Once you give notice, communication stops until they want money. They will ignore your legal rights (like Section 186 of the RTB Act) and then try to hold your deposit hostage.3. Dishonest Move-Out Process: After vacating an apartment in good condition (documented with video), the property manager suddenly claimed unclean only after I pushed for a transparent settlement. It feels like a standard tactic to keep as much of your deposit as possible.4. Poor Management: I had issues from the day I moved in that took three months to resolve. They are quick to demand money but incredibly slow to provide service or follow the law.On top of that, since day 1 I had issue with many things related to maintenance. A funny maintenance response I got from them after 3 months of reporting a missing drain plug that they won’t pay 150 euros to fix it.Save yourself the stress and the legal battle. Dealing with Occu means you will likely end up in an RTB dispute just to get your own money back.
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Occu is a leasing and property management company. Our mission is to create renting experiences that are easy, flexible and support our residents’ lifestyles without defining or hindering them.
