We have had continuous problems from the 1st day we moved into our apartment. 1 - A large water stain was present on the kitchen ceiling when we moved in but we were reassured that the leak was fixed and it only needed a lick of paint. 3 months later, I am sitting in my kitchen looking up at a hole in the ceiling and a continuous drip of water falling into a bucket. I believe similar methods are used as torture. We have contacted all the involved parties numerous times but seem to be getting nowhere. I am sure they knew that this was an issue before we moved but they were still happy to say nothing and let us sign the contract. 2 - The boiler was also not functioning correctly from the very 1st day we moved in and after 3 weeks of highlighting the problem the boiler needed to be completely replaced. Again, an issue which I believe was present before we moved in. 3 - On another occasion we were without electricity for over 24hrs without any notification. I emailed OCCU (CC,d 8 people) explaining what was happening and the urgent need for us to get the electricity working because we work from home and soon our laptop batteries would run out. NO RESPONSE! With 5% battery left on my phone I called every number I could find and when I eventually managed to speak to someone they told me that they had provided me with the incorrect account details for my electricity provider and therefore I was topping up the wrong account 🤦🏼 Again the took no responsibility..Please stay away from the company and all involved. The do not care about their tenants and are happy to move you into an apartment that is clearly not fit for purpose while still charge crazy prices.
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Occu is a leasing and property management company. Our mission is to create renting experiences that are easy, flexible and support our residents’ lifestyles without defining or hindering them.
