Absolutely the worst rental experience I’ve ever had. If you’re considering renting through OCCU, think again — this company will happily take your money and leave you completely in the lurch when it comes time to return your deposit.When we moved into the property, it was not clean — there were cleaning liquids in the bathroom cupboards, random items like notebooks and pens left behind, and the fridge wasn’t even properly cleaned. But we didn’t complain. We assumed that, as with any normal rental, minor things like this were part of the process. We even spent time and money cleaning the place ourselves just to make it livable.The furniture was clearly used, the walls already had multiple marks, and nothing in the house was brand new — again, we let it go without complaint.Fast forward to our move-out, and OCCU decides to withhold nearly the entire deposit (€1,740+), claiming “cleaning” and “damage” that we absolutely did not cause. The house was in no worse condition than when we moved in — if anything, better. We even left behind patio furniture worth €120 as a kind gesture for the next tenants.To top it off, we never once asked them for maintenance support throughout the year. We replaced bulbs ourselves, including two large living room bulbs that went out just weeks after we moved in.Their communication is robotic and unempathetic, and it feels like tenants are treated like a bank account to extract charges from rather than people. We were two working professionals trying to live peacefully and responsibly, and this is how we were treated in the end — with no fairness, no consideration, and absolutely no accountability from OCCU.Avoid OCCU at all costs if you value your money and your peace of mind. I’m in the process of formally raising this case with the Residential Tenancies Board (RTB), and I strongly urge others to think twice before trusting this company with your home or your deposit.
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Occu is a leasing and property management company. Our mission is to create renting experiences that are easy, flexible and support our residents’ lifestyles without defining or hindering them.
