If you read the home page on occu.ie you would be impressed: "We believe that renting should be better, so we’re working hard to bring you the best". Unfortunately, it can't be further from the truth actually.I was a tenant in Fairway, Cualanor, Dun Laoghaire for 3 years and when I moved out I had around €150 balance on my Pinergy account. I requested a refund when I moved out but Pinergy asked for the landlord approval. Yes, that's right, landlord approval to get my own money back from my own pre-pay account. I did countless top-ups into that account so far, no issue then. Moreover, the other provider for heating didn't ask for approval for such refund which I received already.Such approval would be given by the head of "resident experience" at OCCU Fairway but she refused to do it. Not just that, but she's hiding the actual reasons why she's doing that. No replies to emails, not to me and not to Pinergy, nothing. She actually felt offended that I asked her to simply do her job. A simple Yes or No was what Pinergy asked for in those emails.It's worth saying that tenants in Cualanor are stuck with these providers for electricity and heating which are imposed on them by OCCU which acts on behalf of the landlord. But yet, OCCU doesn't do anything to help them out. They simply don't care, quite the opposite of the motto they promote on their website. So instead of "no fuss, no faff" they deliberately plunge the tenants into nightmares for every tiny thing. The tenants pay a fortune in rents and yet they are on their own.I can go on and on with other examples of what's going wrong at OCCU but that's not the focus of this review. I just want my money back.So forget about "better renting". My motto is "better leaving ... and buy a house" than deal with the "resident (in)experience" at Fairways. It's actually quite a good incentive to do so. These people often forget who is the customer and where is the money coming from.
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Occu is a leasing and property management company. Our mission is to create renting experiences that are easy, flexible and support our residents’ lifestyles without defining or hindering them.
