What should I begin with!? Overall the cruise itself was lovely with the exception of several key issues. The officers & most of the buffets Supervisors on the ship are snobs, with the exception of a few women officers! They didn't speak with or interact with many of the guests! I got bold & brave one night & went up to 4 of the officers in the smoking lounge. After the initial pleasantries, I asked how many passengers came up to talk with them. Their response was: Never! Really? Does Oceania not expect the same courtesy from their officers that they not only expect, but demand, from the lower ranked staff?! I think not, courtesy & gratitude should be shown to all of the passengers, from not only the serving staff! It should begin with each of the officers & supervisors. Do as I do instead of do as I say! I will always hold the belief that "Top Brass" of any company should be the example to their staff. After all, without passengers, they would not have jobs! I, personally find it in poor taste for Educated people in authority to be this ignorant and unappreciative of our presence! I am not impressed with this policy! We have cruised on various cruise lines over the past years, I have NEVER been ignored in this fashion, which makes me think twice about cruising with Oceania again. The entertainment staff were brilliant! Peter is a HOOT, he always cracked me up! He has GREAT energy! He should be on stage as a comedian instead of a Cruise Director!Catherine, Cat, sweet lovely Cat, his assistant. I can't say enough about her to give her the praises she deserves. She is an absolutely Lovely young woman, a true sweetheart! She made us feel like she was happy to see us each time we met! She made us feel extremely welcome and appreciated! A true treasure in Gods Treasure Box! Good job young lady! I would give both of these good people 5 stars if I was reviewing them as individuals. I wish them nothing but love, joy, peace, happiness & much success in their personal & professional lives! The buffet supervisors watched their staff like hawks, never smiled, or seemed very approachable!I was uncomfortable watching them interact with their staff. The staff were always attentive and polite, but I felt like the supervisors were acting like dictators, always watching and correcting if anyone did something they didn't approve of. I, for one, would never want to work on this ship! There are clearly several different "classes of people" working on the ship! Your staff are competent & conscientious, there is no need to watch them like they are bugs under a microscope! Lighten up. They are just as valuable, no, I correct that, they are more valuable! Where would you be without them? They SERVE your passengers and treat them with respect, with a smile and kindness. The food was NOT Gourmet as they advertise! Much of it was repeated the longer the cruise went on. The selections in the Main Dining room was not impressive, nor were the "Specialty" Restaurants, with the exception of the French restaurant on board. That was lovely. There was a Craft class offered on board. It was a "Pilot Craft Program". Little did I know that there is a time limit on submitting your opinion on the programs you attended on the ship. They wanted the opinion submitted before 6pm on the Friday night (19th) before we disembarked the ship that Sunday morning (21st). I was busy packing and saying goodbye to all the wonderful fellow passengers I met while crafting & cruising, not thinking of filling in a survey! I learned from a EXTREMELY reliable source that they called the new Craft Instructor to the directors office that Friday night and told him "you don't have the numbers"! Anyone who wanted to participate in the Craft Class needed to sign up for the class they wanted to attend the morning of the day of the class (only on sea days). There were 2 different time slots available. He could only accommodate 24 people in each class, so the lines were insanely long! Both classes were filled to capacity each day. But the Director didn't take this in consideration when they "rated" the Instructor! It seems the numbers are more important than people are, even though they saw that the classes were full! Talk about feeling invisible! When did the numbers become more important than PEOPLE? You jumped to the wrong conclusions on this aspect!The places the ship docked were substandard! We had to travel by bus to get to the meeting points for any excursions that weren't the ships. The docks we were docked in Industrial Docks extremely busy (24/7) ! Considering the size of the ship you would think they could park at a more suitable dock! Unappealing to the eyes during the day and loud and noisy all night! Can't Oceania do better for their passengers than this? Not very luxurious! LOVE LOVE LOVE Jo Jo & John our room stewards
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Oceania Cruises is a premium cruise line based in Miami, Florida, that operates six premium cruise ships on worldwide itineraries.
