I booked a tour on Oceania in Kota Kinabalu on 12 January 2026. It was the poorest tour I’ve ever been on in 30 years of cruising on around 30 cruises. The tour was named Kota Kinabalu Panoramic Drive. Totally misleading as there was nothing remotely panaromic about this tour, unless you consider offices, shops, petrol stations, airport runways, dual carriageways and shopping centres panoramic. Oceania shameful that you sell this to passengers for almost $100 per person. Profits are clearly more important than customer satisfaction. Customers are not fools and know when they are being misled and overcharged.The Destination Services Manager on Oceania Sirena sent a bland letter after consulting with Head Office in Miami. Amazing that Oceania doesn’t trust the Destination Service Managers on their ships to deal with such matters. Not sure if that’s a reflection on the culture of Oceania or the capability of the Destination Service Managers. Given my experience I think Oceania should remove the word “Service” from the Managers title, as the service I received was shameful.
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Oceania Cruises is a premium cruise line based in Miami, Florida, that operates six premium cruise ships on worldwide itineraries.
