I think you should allow for no star, because this company is the worst I ever had the misfortune of dealing with. I sent a letter to appeal the Parking Charge (£ 100) stating that at the time of the alleged contravention, I had parked in a disabled bay and clearly displayed a valid Blue Badge, there was no clear signage stating that disabled people had to pay, had there been appropriate signage stating that payment was required even for Blue Badge holders, I would have complied. There was no intention to avoid payment, and the failure to do so was due solely to a genuine misunderstanding based on unclear or insufficient signage.
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