Terrible customer service! The pre-booking phase was smooth, but the real measure of a company's quality is how they handle problems, and unfortunately, this service failed miserably! Never have I experienced a situation where customer service did not respond after two months, especially from a company that charges high prices! We were supposed to do a circumnavigation including a key destination, which we missed. They provided a 'logbook' that didn’t mention this at all! As it was the main reason for our trip, we requested a partial refund, and have heard nothing in two months! Unbelievable.
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Provides vacations to the Arctic and Antarctica to take in sights such as whales, polar bears and the Aurora Borealis, or Northern Lights. Includes information about their schedules including prices and itinerary, pictures and statistics for their fleet, photographs taken on excursions and a blog.
