I had a direct debit query and emailed Octopus Money (OM) about it. The next day I got a call from Omar and he explained things clearly and professionally. Whilst OM don’t currently offer the service I was requesting, they hope to in the future and Omar took a few more details to flag this up for an improvement their end. We were able to plan a fix in the interim and then Omar followed up with a clear email. Very impressed with the service received and Omar is a credit to OM. Thank you.
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