Order #12739 Placed and paid on 24/12/2023.Inquiry sent on 23/01/24. Was told ''I am working on it this week and my aim is to dispatch all orders outstanding or otherwise by the 7th of feb.''Inquiry sent on 29/01/24. Was told ''I plan to work around the clock to fulfill your orders, and you can expect to see them arriving early next week, with all orders being delivered no later than the second week of February.''My order was shown as dispatched on 31/01. On 12/02/24 send another email and never got a response.On 06/03/24 got the email ''Dear Valued Customers,After much consideration and reflection, I have made the difficult decision to close down Odinsbeardcare. This decision comes as we embark on a period of introspection and innovation, with the goal of returning stronger, bigger, and better than ever before.I understand that many of you have been loyal supporters of Odinsbeardcare for over five years, and I am incredibly grateful for your continued patronage. However, recent challenges, including issues with order fulfillment, production, and my personal relocation back to Yorkshire, have made it increasingly difficult to manage both Odinsbeardcare and Arthur J Hawke simultaneously.However, in order to dedicate the necessary time and resources to improving our operations, I must take a step back for the time being.In the meantime, I want to reassure you that any outstanding orders will be fulfilled as promised. Our website will remain active until every order is sent out, ensuring that you receive the products you have paid for.Finally, I want to emphasize that any orders placed from today onwards will be considered final. We will not be accepting returns or offering refunds during this period.Warm regards,Darren''Send an email again on 07/03/24. No response again.Received an email on 19/03/24 ''Dear Valued Customer,To streamline the process and ensure timely resolution of your order inquiries, kindly adhere to the following protocol:For any updates or queries regarding your orders, please respond to this email directly.Please include the following details in your response:Order Number:Name:Date Placed:''I entered the required information yet no response again.On 07/04/24 got another email ''Dear Valued Customer,I'm sorry for the silence in getting replies to these previous emails however the day after sending the email requesting information I was struck down with the flu/cough that's been going round and have been bed ridden until late last week at which point I had strained my chest so much I broke a rib.Im on the mend now the chest infection I think has vanished and the rib is ok so here I am requesting information again and getting replies and orders out!My intention is to work through orders throughout April and I will have everyone's orders out by that point 100%''Send the required info on 12/04/24. They replied on 18/04/24 ''Good morning Your order will be dispatched in the next few days.Sorry for the wait I was laid low in bed for 3 weeks with a chest infection but back on top of things now.Darren''That never happened.On 13/05/24 got the email '' Hey GeorgeI hope this message finds you well. I'm reaching out to you today with an important update regarding Odins Beard Care, our beard care company.Firstly, I want to extend my sincerest apologies for any inconvenience or delay you may have experienced recently. It's no secret that we've been facing challenges in keeping up with demand, resulting in a significant backlog of orders. This backlog has led to delays in processing and shipping, and for that, I take full responsibility.As the founder of Odins Beard Care, I hold myself to the highest standards when it comes to customer satisfaction. Lately, however, I've fallen short of those standards, and for that, I am truly sorry. I recognize the frustration and disappointment this may have caused, and I want to assure you that steps are being taken to rectify the situation.I am aware some of you are still expecting parcels from dispatch emails a week or so ago I can assure you I am dealing with these orders and you will get your products!That being said since I implemented our new delivery promise in late April 100% of orders placed have left before the deadline advise on the day you placed your orders!''5 months later and Ihave not received my order. Edit: 29/05/24Original review was 1/5. As per the response of the business, the tracking number was updated no later than 12:30 on 24/04/24. I received the items on 29/05/24 and the parcel was well-packaged in bubble wrap, ensuring that all items arrived in good condition. I could even smell the beard oil right out of the parcel without opening the bottle itself. The next step should be to ensure the timely dispatch and shipping of all orders.
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Welcome to Odinsbeardcare, the premier online e-commerce store for high-quality men's grooming products dedicated to beard care. Since 2018, we have been the trusted destination for discerning men looking to achieve their ultimate beard goals. Explore our exceptional range of beard balms, oils, and butters, meticulously crafted to nourish and enhance your beard's health and appearance.
As a leading name in the industry, Odinsbeardcare stands out for our commitment to delivering unparalleled value. We offer competitively priced, top-tier beard care products without compromising on quality. Our dedication to affordable luxury ensures that you can maintain a lavish beard care routine without straining your budget.
What truly sets us apart is our visual brand. From our captivating packaging to our engaging online presence, Odinsbeardcare creates an immersive experience that complements the outstanding quality of our products. Immerse yourself in a world of style and self-expression, as we empower men to embrace their beards with confidence.
At Odinsbeardcare, we're more than just a store – we're a community. Our mission is to be your trusted partner in maintaining a healthy and enviable beard. We value authenticity and the unique journey that each beard represents. Count on us for a comprehensive range of beard care essentials and grooming tips that will elevate your beard game to new heights.
Customer satisfaction is paramount to us. With our exceptional customer service, we ensure a seamless and enjoyable experience from browsing our online store to receiving your meticulously packaged products. We value your feedback as it helps us continuously refine and improve our offerings to meet your expectations.
Join the thriving Odinsbeardcare community and unlock your beard's true potential. Experience the perfect blend of quality, affordability, and style with our beard balms, oils, and butters. Discover why we're the go-to destination for discerning men who refuse to compromise on excellence.
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