I cannot believe this is the first time I've seen the reviews and I've just read 5+ about Yodel. The parcel was marked as "Hand to resident" and was due to be delivered on Monday 2nd March. The parcel was marked as delivered after 8pm on Saturday 28th February with no photo, I wasn't in. I contacted Yodel who begrudgingly sent me a photo of a grey plastic wrapper on top of a bush with no label on, impossible to tell if this was mine or not. My partner and I searched all over the building and found nothing. Yodel investigated after 72 hours and told me they couldn't locate the parcel or any evidence it had been delivered. I emailed Offcuts on 1st March and didn't get a reply from them until I chased several days later. We're now on day 10, my shoes are still missing, I've had to chase Offcuts several times, they assured me I'd get an update no later than day 8, they've emailed me in the early hours this morning asking me to wait 10 working days to fill a form out and then return it to them no later than 5 working days after I've recieved it???????They've been told if I don't have confirmation of a refund or replacement by 5pm today I'm completing a chargeback with my bank. If any of you paid by debit card, you only have 120 days to do this so you need to do it quick. I'm not going to keep waiting for Offcuts to keep ignoring me and let the timescale run out. This is my 2nd order and I will never be ordering again and encourage you all to read the reviews first as there's a 50/50 chance you'll even get your shoes and Offcuts are not willing to listen to feedback about Yodel. WE'RE PAYING A PREMIUM FOR SHIPPING. WE DESERVE TO CHOOSE WHO HANDLES OUR PARCELS.
Claim your business profile now and gain access to all features and respond to customer reviews.
OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
✨✨✨✨✨✨✨✨✨✨
(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
✨✨✨✨✨✨✨✨✨✨
We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
✨✨✨✨✨✨✨✨✨✨
Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
