Open Letter to Offcuts & Yodel – 7 Weeks, No Trainers, No Refund(See my previous complaint dated 06 August this is a follow up 7 weeks later) I placed an order with Offcuts on 23 July 2025 (Order #292052 – £158.99 for 3 pairs of trainers). The delivery was handled by Yodel (Tracking: JD0002249571191256).Yodel returned my parcel a day before the collection deadline. I raised a formal complaint immediately. Offcuts told me they would resend the items once the parcel was returned.It is now 2 October — more than 7 weeks later — and I have received neither the trainers nor a refund. I have also received no confirmation that Offcuts ever received the parcel back, despite Yodel confirming it was returned on 06 August.What’s worse is the way this has been handled:Offcuts customer service ignored clear facts I provided in writing.I was falsely told the parcel is still “on its way back” – even though it was returned 2 months ago.I’ve been asked multiple times whether I want a refund or redelivery – despite already making it clear I want a refund.Yodel and Offcuts have deflected responsibility back and forth instead of resolving the issue.I’ve now issued a final demand: if I do not receive a full refund today, I will be pursuing legal action through the Small Claims Court, submitting complaints to Trading Standards and Resolver, and publishing this experience widely.Customers deserve better than this. This has been a total failure in communication, accountability, and service.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
