I ordered some items off the website and I have had to return a pair. I stated my 14day returns rights and I have asked for the P&P to be refunded. I have just had an email to say the purchase of the items will be refunded and not the P&P I have had to pay. I ordered another item (different size) in the meantime to ensure I receive my product in time. Opened it today to find paperwork/box/emails etc all state the ordered size but I have been sent the incorrect size - the size I have already returned!! The paperwork has even been signed. What is going on? I refuse to pay out P&P as it cost me £7 last time and this is an error on Offcut's part. I also would like to know if I will receive my original item? I am happy to update my review if the attached matter is resolved.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
