Such a shame! I love(d) the concept of this and have had some great shoes out of it. I have spent a good couple of thousand pounds with this company. The customer 'service' however is APPALLING! I requested, through YODEL (which I also despise), to change my delivery option. They accepted. All was meant to be well. They since delivered my parcel to a neighbour who I dont know while I am away. This is causing stress! I know my neighbour is moving out and YODEL overrode my decision without my consent. Upon telling the team at OFFCUTS, they could not give a crud! Dismissive, negligent, useless, ignorant... They have active gone out there way to be awkward and unhelpful giving no hecks about the fact that the delivery has gone to someone else. They dont answer my questions, dont care that I am out of pocket and have asked me to return the parcel for a refund. Honestly they are showing such stupidity. I asked to speak to a manager. They wouldn't do that. I asked to speak to complaints department. They dismissed that also. I feel really sad that they have treated me this way and just don't care at all. They have offered no help and just told me to speak to my bank. I'd really ut me off and this is really some of the worst customer service I have encountered. I don't know what to do.I shouldn't be having to do anything really!Update: they told me they would send Yodel round to get the parcel and it would take 48 hours. What a lie! No one came and no one had got in touch and no one had refunded me or responded. What horrible customer 'service'. They just blag you by publicly pretending to care because even after the below comment none had bothered to check in with me. Nearly £300 disappeared!
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
