Have always loved offcuts and never had any issues. However recently they sent me the wrong item and told me they would refund me once I sent back (including postage fees). Sent the item back, so far no refund for either. They ended up sending the original product back to me (even though they said they wouldn’t) which is very annoying as I repurchased the same product as they said they wouldn’t be sending. So now I have 2 pairs of the same shoes. I need to now make a return again but I haven’t even received the refund for the first return postage. Their customer service don’t read the emails - I’ve had the sent the postage receipts twice - and obviously aren’t checking info before they send it to you. Just all very annoying and inconvenient.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
