I received an incorrect pair of shoes, so I returned them and contacted the company to see whether I was going to get the original pair I ordered or a refund. I received no apology for the mistake and the customer adviser I dealt with was incredibly rude and not interested in resolving the error. He then tried to say they'd not received the shoes back (luckily I had proof they had been delivered and signed for by OFFICE). This could have been really easily rectified by an apology for the error and an explanation of whether I was going to get the shoes I ordered. No apology was ever given, I was eventally refunded without an explanation but then I had to chase them again to get my return postage refunded! Appalling customer service! This was my first time shopping with OFFCUTS and I won't be returning.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
