I had a $45 digital gift card and tried to place an online order. There was a $5 and change difference. I got a confirmation email with this listed. I then got a notice that my credit card was charged the full amount. I called customer service and was assured it would come off when the gift card was applied. THEN my credit card showed 2 pending transactions, one for the $5 one for the full amount. I got a notice it was backordered so I just went ahead and cancelled it. My credit card pending charge disappeared but they took the gift card balance. It is now $0. I have been on several phone lines, multiple texts, multiple chats from multiple sources, transfers etc for HOURS and for multiple days. I am even getting cut off repeatedly and having to re explain this every time. They all insist it is showing it all went to my credit card. I honestly think they tried to charge me twice but regardless, I have gotten the biggest runaround on the planet with everyone insisting it didn't happen.Even when I call the gift card line I can pull it up on my transaction history, the transaction is $45 on that day for Office Depot and it is their own gift card only. I do not know why they cannot look this up. The gift card hotline just says "cannot be completed" when I ask for a human, I've tried it for three days now.As of right now, I still haven't gotten anyone to admit much less fix this issue.
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