After ordering a chair online and driving to the store to pick it up, I was informed that the chair was not available because it had sold out at that location. Even the floor model was gone, despite being instructed to pick it up per the website. I was told it would be delivered between 6-7 pm on the 29th as it was at the warehouse. So, I drove back home to Vancouver, Washington.Almost home, I received an email stating that the chair was no longer available at Office Depot. This meant turning around and going back to the store for a refund. Upon arrival, I was then told it was not eligible for a refund, only store credit. I demanded a refund, and the clerk processed it. When I asked for proof of the refund, she said she didn't know how. Another employee finally printed a screenshot of the refund and said that the $216 would go back onto my card in 24-48 hours. Well, it's July 3rd, and no refund has been issued.I have now filed with the BBB and also filed a complaint with the Oregon State Attorney General's office for consumer protection.I have shopped at Office Depot before, but this will be the last time. From now on, I will go to other large box stores for my office supplies. My trust in this company no longer exists. How can you sell something you don’t carry, refuse to give a refund on something you no longer have, and then have the audacity to offer "Store Credit"? DO NOT SHOP AT OFFICE DEPOT!
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