WORSE COMPANY! I placed an order on 9/3 for an A frame. They immediately call me because of a credit card issue. we get that fixed over the phone and the agent assures me that my order will be delivered on Monday, as planned. The order doesn’t show up Monday, Tuesday and then at end of day Wednesday I get an email saying my order never went through and to call in. I called in and speak with Office Depots Sri Lanka call center, which is A HORRIBLE experience. People BARELY speaking English and most of the time you can’t understand them so they apologize over and over and over and over. It seems like that’s the ONLY thing their call center is capable of doing, apologizing non stop. I was transferred to 4 different people and had to explain my situation every single time with them apologizing and telling me that they can’t help me. I asked the first phone agent to speak to a supervisor or manager to which he said there are none there right now but management should be available in a few hours. He kept wanting to disconnect the call and have someone call me back when management gets in the office. I instantly knew he was a LIAR! Why would a USA company who is outsourcing their phone center to India, not have management during USA business hours. (I called in at 9.45am) I was VERY adamant that I was not getting off the phone until I spoke with a supervisor or manager. After 3 minutes the agent said a manager is available now. So he transferred me to another phone agent so I got the chance to explain my situation yet AGAIN!!! After 40 minutes I finally got a ”manager” on the phone. To wish she began to tell me how it’s my fault the order didn’t go through because I should have called my bank to confirm the payment when through. That it’s not up to Office Depot to confirm payment was received. Which is REALLY weird because when I initially made the order there was an issue and someone called me immediately and said the problem was “fixed”! This “manager” kept cutting me off and trying to talk over me as I was explaining and asking questions.I finally asked the “manager” to stop talking over me and listen to me. This didn’t sit well for ”Ms.Manager“ because the next thing I know I was disconnected after being on the phone for 45 minutes. Oh, on top of all that.……The “manager” said that I could get my delivered on 9/16 now. Sssssssssooooooooooo………. Office Depot screws up this whole situation and then tells me I can pay full price for the stuff that was supposed to be delivered 3 days but I’ll get it in another 7 days. 🤡 🤡 DO. NOT. DO. BUSINESS. WITH. THIS. SHITTY. COMPANY. USA company, Outsourcing to India 🤮🤮🤢🤢
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