I ordered 3 clipboards from Office Depot and instead received a black pencil pouch I never ordered. The real frustration started when I tried to find a solution for the issue. I called their support line, got disconnected after selecting the prompts. I replied to the order confirmation email, but it bounced back. Tried online chat at 1 pm EST—well within their posted support hours—but no agents were available and no help articles addressed my issue. There seems to be no way to get a simple problem resolved without wasting hours on hold. For a large company, the lack of accessible, functioning customer service is unacceptable. All I want is the correct items I paid for, but the process to get them feels impossible. I shouldn't have to waste my time on hold over 3 clipboards.
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