ordered a new file cabinet for my new office on Dec. 31. It was to deliver on Jan 02. At 9:00am tracking said it was delivered at 5:52AM & "left in a safe place". A chat was started to find out where "a safe place was" & who signed for it. After a lengthy chat, the agent said Office Depot's carrier Veyer said it was "lost". A credit would be issued & I ordered a new one. At 1:15 that afternoon it was delivered, but damaged & completely useless. Now a lengthy phone call later, the new one would be delivered on Tue 7th & bad one picked up. Lengthy phone call on Wed. New one was awaiting approval, then on hold, then on backorder. When a confirmation of cancel wasn't sent, another call, it's not on backorder. It's delivering next day. Tracking said "out for delivery" for two days. Next week, they refused to cancel & it would deliver Tue. Tuesday, yes it's on it's way. Later that day, no it won't deliver, it's in transit to them. The next day they will cancel but will take ***** hours. It delivered that afternoon, but no arrangements to pick up the damaged one. The return has been since scheduled several times & each time, no show & no call after having to give them from 8:30am to 5pm to show up. It was scheduled to be picked up on the 30th again. The driver showed up at the front office on the 29th. She was directed to the opposite side of the building. She drove off, left. Now they say they will pick up on the 30th, if not they will pick up on the 31st between8:30am to 5pm. Until they get it back, no credit for it. Numerous times they said they did an ******************** would call me in ***** hours to get it resolved. They never called & I found out that's because there were No escalations done. Now they hang up on me or keep me on hold. We still haven't gotten a credit.
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