This is the most terrible experience I have ever had! I ordered 2 filing cabinets and they were BOTH defective -- one was badly dropped and the other was so poorly constructed that the drawer will not pull out. I scheduled a return pick up and re-ordered two more cabinets. Two more were delivered but the courier left them downstairs in the lobby ( We are located on the second floor). I opened the packaging, one was defective with a big dent on the face of the cabinet but the other one was ok. I couldn't bring the cabinets up to the second floor because they were too heavy to bring up. I left them in the lobby with notes on the cabinets for the courier to leave the good one and to take the defective one and ALSO to go upstairs to the second floor to pick up the first two defective cabinets. The notes were ignored and on August 4, 2022, the courier took BOTH cabinets from the lobby (one was the good one we instructed NOT to take) and never checked in upstairs as to the other two defective cabinets. Finally on August 8, 2022, the courier came to pick up the first 2 defective cabinets. We confirmed that the courier was the same person who picked up the cabinets on August 4, 2022 - We asked why he did not follow the instructions on our Notes and were told that he could not read English. Now I am told I have to wait 7-10 days for my refund -- THIS IS NOT ACCEPTABLE!! The customer service team was also very incompetent and no one could understand what was going on. Will highly deter anyone and everyone from ordering from Office Depot.
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