Can’t say I’m surprised by the rating they have on here. I’m so disappointed with them, as I’ve been patronizing this company for yeaaaaarssss! I order to my home and place curbside orders. I recently ran out of ink and I normally get it from here without issue, I should have done curbside, but I opted for the free 1 day shipping. My package was out for delivery from 11 am and claimed to be delivered at 6:35 pm (notified via email of “delivery”) I did not receive anything. I checked at the door, under my mat, under my porch chairs and no signs of ink delivered anywhere. I also rolled my camera back to 6:35 to realize I was outside at that time, and no delivery man came at that time or after. I think it was delivered to the wrong house, or simply not delivered. I double checked my address, everything was perfect. I also looked at the proof of the delivery box and there was no proof of delivery image provided. I don’t know what delivery company they are using, maybe Lasership or a private contractor, but they need to use USPS, UPS, or FEDEX, because who they have it unreliable. I contacted someone via customer service and they were no help and told me to wait longer and give it time to show up. I asked him how could it be delivered when someone else has marked it delivered. Now I’ve got to try to dispute this charge or figure out if someone else from Office Depot will resend my ink, or track it down for me. Either way, order at your own risk.
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