I received a call and then a text at 5:57p telling me my order was ready for pickup. I go to pick it up, arriving at 6:03p and find out that they closed at 6p because of Memorial Day. I call the store and ask the guy why they didn't mention that when they called me so I didn't waste a trip. He kept explaining it was Memorial Day without seeming to understand that I understood that - it just would've been nice to be told, considering I'd spoken to them 5 minutes earlier. Good service = them telling me that I could pick my order up the next day, as they closed in a few minutes. Stellar service = them bringing the order to the door when I called to eliminate my needing to make a second trip. This was neither.
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