If you make the mistake of signing up for a subscription (discount) be warned that they NEVER send you an email ahead of time to warn you of an upcoming charge/delivery. They just start the delivery process before you can even cancel. We had to refuse the shipment from UPS, but they still billed us. And all support is either non-existent (on the phone) or chat support from overseas using a script. They use two American first names to create fake names for themselves for chat - Like Stanley Joseph (just one example of many) - yet they are ALL overseas and won't give out their real names. Then, trying to get a credit is near impossible - they wanted to hold onto some of the charge for "delivery charges". Are you kidding me???No wonder so many companies are in the toilet - no one cares about the customers and they keep using foreign support that doesn't understand and can't have a normal conversation with a frustrated customer. Why would they care? They are thousands of miles away and will never lose their job.
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