I called and placed an online order on 11-10-2022. Somehow the billing address and my shipping address was a problem. I spent over hours speaking with representatives and a supervisor but no-one was able to resolve the issue on my account. Some how they had the physical address of the local in Grande Prairie, Texas. The last representative cancelled my order and said I asked her to do it which was not true. These people are so eager to do whatever they want on your account that listing to the customer isn't a thought for them to do in trying to resolve a problem. I was told there's no price match or discount for the ring spotlight (hardwired) which I had received initially. I was told that there was no supervisor to speak with me and no-one would be available until 12 hours later. I would give the customer service zero stars but the system require me to give them a t least one star. Noone seem to care about resolving my issue. Honestly they could careless based on their attitude and behavior. I had my credit card representative from the bank to speak with the representative and inform her that it's not an issue on the banks part. The representative didn't listen to anything I was saying. Now she have cancelled my order and tried to make it seem like it was my fault. Honestly, this is horrible customer service or lack there of. This totally lacks something to be desired. Where is the supervisor? The closer it was the time got to 8pm for them to get off they were even less helpful if you can imagine it.During this time no supervisor could be found per the representative. This really makes no sense. I had to call the Office Depot in Texas to try and get assistance. I was informed that with the updated address change the order should go through. The representative also stated that she hated to say that it was an employee/staff problem and they probably didn't want to help me. Its a shame that this is the type or lack of service that I have been subjected to by this establishment. Shame on Office Depot for not being responsive in resolving customer issues. If this is the best help they can employ, they would be better off just allowing customer to purchase things online and not deal with the poor customer service which truly makes them look HORRIBLE!!! BEWARE!!! Go some place else to purchase your items, where you will be valued and respected as a customer!!! Please remember when a company and their employees treat you disrespectfully then just SPEND your MONEY with their competitor who values and respects you!!! They will wish that they created you better, once the store closes and they are out of a job!! Oh by the way I asked them not to save my credit card and they cancelled one order and resubmitted it again without asking for my credit card information. INCREDIBLE!!!
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