The 2 people in the local store were excellent, but the cashier never attached my credit card payment to the order. It was not in stock. I received an email that my order was canceled. Again, not good customer service, just canceling my purchase. The local store could not fix the payment problem, I had to call your online call center to charge my card. I received another email the next day to call them. They used my delivery address for the billing address. This was corrected. The next day we were double charged for this item. I called again, after giving all the information, they could not understand or did not listen to the issue. I repeated. They concluded the conversation with sending me to another department. I had to leave a message. They never called me back. I called again. This time the original department made up a “ticket” for another department to call me back. They did. I had to give all my information again. They said they would correct the double posting after I the purchase was delivered to me. At this point, I have no faith that it will be corrected. Horrible customer service.
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