I purchased an office chair and received a used "open box" item with parts missing. I called their parts depot and was told the missing parts were backordered 10 weeks. I therefore demanded an immediate return or replacement, insisting that OfficeDepot come and pick up the faulty item from my house at their expense. Why should I use my time and gas to drive to another city to find some brick and mortar when the purchase was made on officedepot.com? Um, excuse me? What exactly do you think e-commerce is? You expect the customer to incur expense and hassle when it is YOUR mistake? Seriously?When I make a purchase on officedepot.com, I expect it to be for a NEW item. If it is USED or OPEN BOX, you must state so clearly. There was absolutely nothing on your advertised listing page to indicate that I was purchasing anything other than a new item. I have had to make 3 phone calls in all over this return/exchange. The chair was returned almost a week ago, and I still have not received a refund. How long does it take? Where is my money?No wonder you're closing everywhere. My mistake for placing an order with an obsolete business. Just terrible all around.
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