Absolutely TERRIBLE CUSTOMER SERVICE! I go in on a regular basis and use the printing services for our real estate business. Today, I emailed my documents and called the store to give them a heads up. They proceeded to tell me that the one person that could work the printing area went home early. (at least 2 hours early as it was 4pm when I called). I thought I could simply go in and try to print myself. At 5:15pm I arrived at the store and went straight to the printers. The employee standing there seemed to be in a bad mood as every question I asked her seemed to irritate her. The file I had was too large to send in those particular printers. She still stood there with the "oh well" attitude and clearly not wanting to help. I then asked if there was Manager in the store and she replied, "yes, me!" SOOOO.....you're a Manager, I'm holding paper I just purchased in your store, you already have my email as I had sent it earlier, and you can't help me print 11 pages in the full service area....and you're the person that chose to send the associate home that could do this task??? I asked her that and she said, "If I do that for you, I'll have to do it for everyone else". It was now 5:45pm, they close at 6pm, and there were "maybe" 5 people in the store....not one wanting printing services. She could CARE LESS!! I asked what he name was and she said, "Diana". When I asked what her last name was she said, "I don't have to legally tell you that!". Unreal! Absolutely TERRIBLE customer service!!!!!!!!!!!!!!!!!!!!
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