Hi there. I was in Tuscaloosa last week and visited the Office Depot store. I had prints to be made.A very nice lady, new to the Copy & Print department was great! She deserves 5 stars! Her name started with an A. However, the older lady, starting with letter R, had ZERO TACT. Her customer service and apparent teamwork skills was difficult to experience. “A” (because we aren’t allowed to give name) was very cheerful, helpful, and professional. She was alert and listened. She gave me advice and helped with my needs. The ship started sinking when the older lady in print started giving her input. When the other lady asked her questions, she treated her like garbage. She couldn’t have been frowning harder. She ignored the both of us when asking for her help with my order. All I wanted was a collection of prints. Then suddenly the older employee blurted out something very odd and harsh. I can’t remember what this lady said because it startled me. Please have this lady “R” looked after. TACT goes far and despite the sweet one that helped, the older lady unfortunately could learn better customer service and professionalism. When you visit a store and an employee isn’t happy to be there, you know it and feel it! If it hasn’t of been for the sweet and helpful one, I would give this store a 1-star. Get more of the one that said she’s new because obviously the older one is burned out or angry at the world. She was also very rude to the lady she works with. I don’t see how anyone could work with her and from a customer view, I hope Office Depot sees how poor customer service can dominant an experience.
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