Terrible customer service by store manager. Poor quality print yet won’t admit their mistake. Do not recommend.Possibly the worst customer experience from the store manager this afternoon. We needed booklets on short notice for tomorrow, but when we picked up the booklets all the white colors across the brochure were VERY off and there were white lines on the corners of every page. The above issues weren’t shown in the computer preview and we even called before ordering to confirm that the preview was what we could expect the booklet to look like.Not only was the print quality far from good, the store manager was extremely rude — the lady who serviced us was kind enough to offer a full refund and sent us home with the order because we had no choice but to use these booklets for tomorrow.The store manager yelled at us as we walked out with the boxes saying “what are you doing?! I can’t let you take that?”. He was probably going to throw out the booklets anyway. He then proceeded to argue that the messed up white color was that way because “we provided poor quality photos”. This statement we know is untrue because the lady at the print desk who helped us had told us that the store has been experience printer issues, so this error can happen.So we ended up having to pay for half of the order ($150). We initially upgraded the text and paper quality but this print quality was far from what we expected. Our business pride itself on high quality products and this print job destroys our brand image. But we had to pay for the booklets and use them anyway cuz of the store’s mistake and unwillingness to admit or rectify it.Do not recommend going to this store, and now that I’m looking at previous reviews, can understand why.
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