I ordered a new printer and ink cartridges from Office Depot website. The printer was delivered in two days, the ink the very next day so that was a win right? Once I unblxed the printer and tried hooking it up it would not find my network, this went on for over an hour. I took it to my office and the the same problem would not recognize that network. So clearly the printer is defective and it with the ink which was no longer needed for back up supplies I started the return process. That's where the nightmare begins. First off I was able to start the return for the ink with no issues. They said it would be picked up on May 16, 2024. It was picked up on 05/17 n big deal. Also a week later no refund. The printer return on the other hand could not be started online, they make it as painful as possible to return it.. After 4 hours on the phone with their customer service finally, a return was started with a pick up date of 05/17 which came and left no pickup. I called on the 18th and they said they "attempted to pick it up but the business was closed" which is total BS because it's my home, not a business that was outright BS. So it was to be rescheduled for the same day, the 18th. Again no pick up. Called again they said tomorrow the 19th for pick up and again no pick up. Called again pick on the 20th and still no pick up. Or refund. I did a deep dive and it appears they are fully engaged in a racketeering scam where they continue lying about a pick up date until the clock runs out for returns. At this point no refund, for the picked up ink cartridges, no refund for the defective printer and the printer is still here. So it time to file litigation and hold these POS accountable while submitting the massive amount of fraud they are committing against consumers to my local DA office.
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