ofuure.com

3.6
3.6 Based on 25 reviews

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Esther Wilson
Faulty product & bad customer service

I ordered this dress, ZEZE African print mock neck midi dress. When I wore it for the first time to a work dinner, the zipper split all the way open on my way to the event. I had a winter coat which I had to wear all night. Furthermore the zipper at the mock neck was stuck when I tried to take it off at home. My husband had to cut me out of the dress with a pair of scissors. I’m so disappointed and I had a terrible outing, thanks to this major wardrobe malfunction at a corporate event. Even worse was the customer service rep, ‘Tiffany’ who refused to refund my money because I didn’t have the defective dress to mail back to them (cause I had to cut myself out of it). $130 down the drain with an awful experience to boot. Won’t be shopping from them again and I certainly don’t recommend.

1
Date of experience: Dec 07, 2022

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