This is my 1st negative review ever written but I felt compelled to share this info in the hopes that folks don't make the same mistake I did.I purchased a large wall mirror and it unfortunately it arrived damaged beyond reparation. My husband and I moved the box a few feet and we could hear all the shattered glass moving around inside the box. I emailed the company right away to let them know, and also asking to arrange an exchange. They replied back saying we would have to dispose of the mirror. Mind you this is a large, heavy box filled with glass. It will easily cost over $100 to dispose. I asked them to send a UPS label to send it back explaining it is their responsibility to take away their damaged product. They wouldn't help with the cost of disposing.It appears this issue must happen regularly reading reviews... they are well aware of the cost to dispose or send back a heavy box and simply say they don't offer this kind of help. It's disappointing. They should do the right thing and hold themselves responsible with the burden of disposing. I'll continue to shop at Amazon instead where I know if anything goes wrong they will resolve it immediately. Amazon understands that you can't be the cause for a customer to pay for a product they haven't received.
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