I wish I could give them ZERO stars...horrible company! I wish I read the reviews before I ordered my (black) bench. On October 25th I ordered thinking I would get it in time for Thanksgiving. They sent a confirmation that they received my order and I noticed the description said (Brown) bench with drawer. I realized the error and thought I could intercept the transaction so that I will get the correct item. Couldn't get thru as it was suddenly not business hours however, they just confirmed my order, do I emailed and asked them to please send me the black bench as you have the wrong description. The operator said he will cancel the order and send me a confirmation. Well after half hour no confirmation so I called and the next operator alot less polite than the first said I can give you a confirmation but that doesn't mean I can catch it it may have already shipped. Imagine that... it was presumed shipped. After countless calls,email to reroute they told me to accept the package and If I don't like it I can return. No deal! I tracked the package with the shipping co and imagine my shock when they say you do not have a tracking no. Because the item wasn't shipped. I kept calling,texting beyond the point of frustration and I gave up and filed a case with my credit card co. After 3 months of their investigations they found no wrong doing. Meanwhile I have no refund and no product. Now its been 5 months and it seems my money is somewhere in the universe because OJCommerce says the released my money and its up to my credit card co to claim it. And the credit card co says they can not get money they don't see. I have since contacted Better Business Bureau. They should not be in business because of their criminal activity. (Customer service sucks by the way.) Signed...still upset. DO NOT ORDER ANYTHING FROM THIS COMPANY... TOTALLY A SCAM.
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OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.
